Shipping Policy
Effective Date: 21/01/2025
At Shuddh Svasth Foods Private Limited, we aim to deliver your orders promptly and efficiently. This Shipping Policy outlines our practices and procedures regarding the shipment of products purchased on our website, https://shuddhsvasth.com.
1. Shipping Partners
1.1 We work with multiple courier partners to ensure timely and reliable delivery of your orders. Our shipping partners include but are not limited to:
- Shiprocket
- Other regional and national courier services
1.2 The selection of the shipping partner depends on the delivery location, package weight, and service availability.
2. Shipping Locations
2.1 We currently ship orders across India. Please ensure that your delivery address is accurate and complete at the time of placing your order.
2.2 Certain remote locations may have limited delivery service. If we are unable to deliver to your address, we will notify you promptly.
3. Shipping Charges
3.1 Shipping charges, if applicable, will be displayed at the time of checkout based on the delivery location and order value.
3.2 Free shipping may be offered on orders exceeding a specified amount, as indicated on our Website.
4. Order Processing Time
4.1 Orders are typically processed within 1-2 business days from the date of order confirmation.
4.2 Orders placed on weekends or public holidays will be processed on the next business day.
5. Delivery Time
5.1 Delivery times vary depending on the destination and the courier partner. Estimated delivery timelines will be provided at the time of checkout. Approx Delivery time period is 5 to 7 Days
5.2 While we strive to deliver your order within the estimated time, delays may occur due to factors beyond our control, such as weather conditions, logistical issues, or unforeseen circumstances.
6. Order Tracking
6.1 Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment on the courier partner's website.
6.2 For orders shipped via Shiprocket, tracking information can also be accessed through their platform.
7. Damaged or Missing Items
7.1 If your package is damaged during transit or items are missing from your order, please notify us within 24 hours of delivery.
7.2 Contact us at [email protected] with your order number and photographs of the damaged package or missing items. We will investigate and resolve the issue promptly.
8. Undeliverable Packages
8.1 If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, we will contact you to confirm the address and arrange for reshipment. Additional shipping charges may apply.
9. Contact Us
For any questions or concerns regarding our Shipping Policy, please contact us:
Email: [email protected]
Address:
Shuddh Svasth Foods Private Limited
36, Radhe Krishna Industrial Estate
Opp Adarsh Silver Industrial Estate
S.P Ring Road, Rd Number 5, Kathwada GIDC
Ahmedabad, Gujarat 382430, India
By placing an order on our Website, you acknowledge that you have read and agree to this Shipping Policy.